MSIG Malaysia

As a car owner, it's always wise to have as much protection as possible. Especially when life may have other plans for you and your car. Situation could arise that may result in the loss or damage to your Smart Car Key, damage from flood, storm or other convulsions of nature, and even accidents involving you and your passengers. 

Therefore, you should consider additional coverage to your existing Motor Insurance to help you during unexpected times. 

  •  Accident Repair Allowance (ARA) (Non-Tariff)**
    • To provide allowance for the loss of use of your vehicle when your vehicle is laid up in the workshop for accident repairs. 
  • Smart Key Shield (Non-Tariff)*
    • To cover the loss or damage of your Smart Car Key. 
  • Special Perils and Limited Special Perils - Flood, Storm, Landslide, Landslip or Subsidence cover (Non-Tariff)*
    • To protect your vehicle from flood and nature-related damages. Click here to watch the video.  
  • Driver's Personal Accident Insurance (Non-Tariff)*
    • To protect the driver and passengers traveling in your vehicle.  
  • Waiver of Betterment Cost (Non-Tariff)*
    • To cover the unexpected expense of betterment costs.
  • Compensation for Assessed Repair Time (CART) (Tariff)**
    • To compensate for loss of use of your car based on assessed repair time by loss adjuster.
  • Waiver Of Compulsory Excess (Non-Tariff)*
    • To cover the unexpected expense of Compulsory Excess. Click here to watch the video.
  • Current Year "NCD" Relief (Non-Tariff)*
    • To ease the financial burden of having your "No Claim Discount" reset after a claim. 
  • 24-Hour Unlimited Towing Service (Non-Tariff)*
    • To provide unlimited towing service that benefits those who travel on the road. 


      *For Comprehensive Private Car only. 

      ** For Comprehensive Private Car and Comprehensive Commercial Vehicle only. 

      MSIG Motor Add-On: Special Perils & Limited Special Perils
      MSIG Motor Add-On: Smart Key Shield
      MSIG Motor Add-On: Driver's Personal Accident
      MSIG Motor Add-On: Waiver Of Betterment Cost
      MSIG Motor Add-On: Waiver of Compulsory Excess
      MSIG Motor Add-On: Current Year "NCD" Relief
      MSIG Motor Add-On: 24-Hour Unlimited Towing Service

      Dear Valued Customers,

      Please be informed that an 8% Service Tax will be applied for all taxable general insurance policies where the insurance period commences on or after 1 March 2024 or where the insurance period spans across 1 March 2024 (calculated on a pro-rated basis).

      MSIG reserves the right to collect any undercharged service tax for policies processed before 1 March 2024 where the insurance period spans across 1 March 2024. 

      You are obligated to pay any applicable taxes including but not limited to service tax and stamp duty that are imposed by the Malaysian tax authorities in relation to your Policy. 

      We are in the midst of updating our brochure and product materials to reflect the Service Tax. The materials will be ready in due course.

      If you have any queries, please contact our Customer Service Hotline: 1-800-88-MSIG (6744).

      Nomination is important to ensure that your loved ones get the protection that you intended.

      To assist you in understanding ‘Nomination’, we have come up with simple FAQs below. 

      1.    Why do I have to nominate?

      Nomination is important to ensure that your loved ones will receive the protection as intended by you and that policy moneys may be paid out by insurers without any delay.  Where no nomination is made, the policy moneys will be paid out to your lawful executor (if you have made a Will) or your lawful administrator (if no Will has been made) – this process will take a while.

      *If there is no lawful executor or administrator, then the policy moneys will be paid out to the rightful persons in accordance with applicable distribution laws.

      2.    Who can I nominate?

      You can nominate any individual(s) you want.  HOWEVER, not all nominees will receive the policy moneys beneficially or for their own use.  Depending on your marital status and who you nominate, nominations may produce unexpected results for the nominee(s).  Likewise, nominations by a Muslim policy owner and non-Muslim policy owner will have different consequences.

      How so?

      Nominations made by a non-Muslim policy owner will create either (i) a trust policy in favour of the nominee(s) or (ii) a non-trust policy.

      To ensure that your nominee(s) receive the policy moneys as intended, you need to ensure that a trust policy is created in favour of your nominee(s).

      3.    How do you create a trust policy?

      Trust policy will be created:

      (a)   if the nominee is your spouse or child; or

      (b)  if the nominee is your parent (provided that there is no living spouse or child at the time you make the nomination).

      4.    What if I nominate someone else as my nominee(s)?

      In such as case, you are creating a non-trust policy.  Here, your nominee will only receive the policy moneys as executor and distribute the policy moneys in accordance with your Will or where there is no Will, in accordance with applicable distribution laws.  If you intend for these nominee(s) to receive the policy moneys beneficially and not as executor, you will need to assign the policy benefits to them.

      In brief, if you nominate people other than your spouse, children or parents, make sure to assign the policy benefits to them to ensure that they receive the policy moneys for their own use.  Please contact MSIG if you require more information on this.

      5.    What about Muslim policy owner?

      Nominee(s) irrespective of the relationship with the policy owner can only receive the policy moneys as executor and the policy moneys must be distributed in accordance with Islamic laws.

      6.    I did not make any nomination and Will.  How will the policy moneys be distributed?

      The policy moneys as well as your other assets will be distributed in accordance with applicable distribution laws.

      For West Malaysia and Sarawak, the Distribution Act 1958 applies, where the policy moneys and assets will be divided between your surviving spouse, children and parent(s) in certain proportions.

      The Distribution Act 1958 is however not applicable to Muslims in West Malaysia and natives in Sarawak.  For Sabah, policy moneys and assets will be distributed in accordance with the Intestate Succession Ordinance 1960. 

      7.    How do I make a nomination?

      It is easy to make a nomination.  You can download the PA Insurance Nomination Form provided in this website or you may contact us and request for a copy.  Complete and return the original PA Insurance Nomination Form to MSIG for our further action  – you may wish to refer to the sample completed form for reference. 

      Please make sure that the form is duly signed and witnessed by someone who is 18 years old and above, of sound mind and not a named nominee, failing which the nomination may be deemed invalid.

      *The FAQs are provided for general information only. For detailed provisions on nomination, please refer to Schedule 10 of Financial Services Act 2013. 

      To download a copy of the Personal Accident Insurance Nomination Form, please click on the link below.

      8.    Can I being the insured revoke the nomination made earlier in my trust policy?

      Yes, you can revoke the nomination under your trust policy but under the law you must obtain the written consent of the trustee before the revocation can be valid. (Refer to explanation in question 3 above). Hence, if you wish to revoke the nomination, you may download the Consent Form provided by us through the link below for completion. After the submission of the completed Consent Form and new Nomination Form to us, we will pass an endorsement for a change of nominee to your trust policy.

      Specimen Personal Accident Insurance Nomination Form
      Personal Accident Insurance Nomination Form
      Consent Form for Revocation of Nomination

      Motor Assist

      Contact Motor Assist for your vehicle breakdown and accident assistance services.