MSIG Malaysia
  1. MSIG
  2. Claims
  3. Travel

Travel

Provides you with
  • The necessary protection throughout your period of journey whether you are on a business trip or holiday.
General Claims Guidelines
  • Notify MSIG immediately as soon as you have returned from abroad in respect of any event that may give rise to a claim.
  • Then submit the Claim Form together with the following documents:
    • Tour Operator's Confirmation of Booking Invoice
    • Copies of Airline tickets
  • Complete the relevant sections of the Claim Form relating to your claim.
  • The following documents are also needed for:
    • Section 1 Personal Accident
      • Certified Copy of Death Certificate
      • Certified Copy of Post Mortem Report
      • Certified Copy of Deceased's Identity Card
      • Letter of Administration, if no nomination
      • Medical Report from Regular and Attending Physician
      • Certified Copy of Police Report (if death due to motor vehicular accident)
      • Proof of relationship between the Insured Person and the child(ren) - for claim on Child Education Fund
    • Section 2 Medical and Other Expenses
      • Medical Certificate from regular physician, if necessary
      • Medical Report from attending physician / Nature of Illness or injury
      • Original Medical Invoices and receipts
      • Invoices on accommodation, communication & travelling expenses (for claim on Compassionate Care & Child Care)
      • Recommendation letter from the attending doctor (for claim on Compassionate Care)
      • Invoices relating to cost of burial, cremation or conveyance of body to home.
      • Name and address of usual doctor in Malaysia, if necessary
    • Section 3 Personal Luggage and Personal Effects
      • Detailed breakdown of claimed items
      • Purchase receipts, warranty card etc, for baggage and/or personal effects, if any
      • Property Irregularity Report from airline
      • Police report in the event of theft
      • Photographs depicting damages to the baggage etc, if no report lodged to Airlines
      • Proof of compensation received from the responsible party
    • Section 4 Luggage Delay
      • Report from airline confirming the number of hours delay or misdirection in delivery
    • Section 5 Personal Money
      • Police report at the place of occurrence
    • Section 6 Travel Documents
      • Police report at the place of occurrence
      • Original receipts for additional accommodation, travel and communication expenses incurred in replacing lost travel documents
      • Copy of Emergency Certificate
    • Section 7 Cancellation
      • Documents to support the reason(s) for cancellation
      • Original receipts for payment of the insurance cover and any pre-booked and pre-paid tour expenses
      • Cancellation invoice from the tour operator concerned and refund obtained from them, if any
    • Section 8 Curtailment
      • Documents to support the reason(s) for curtailment
      • Original receipts for payment of the insurance cover and any pre-booked and pre-paid tour expenses
      • Cancellation invoice from the tour operator concerned and refund obtained from them
      • This Policy will only pay for any claim either under Section 7 or Section 8 but not both
    • Section 9 Travel Delay (including reschedule of flight)
      • A written confirmation from the airlines concerned confirming the duration of delay and reason(s) thereof
    • Section 10 Missed Travel Connection
      • A written confirmation from the airlines concerned confirming the duration of delay and reason(s) thereof
    • Section 11 Travel Overbooked
      • A written confirmation from the airlines concerned confirming overbooked incident
    • Section 12 Missed Departure
      • Documents to support the reason(s) for missed departure
      • Original receipts for additional accommodation and travel expenses incurred
    • Section 13 Travel Reroute
      • A written confirmation from the airlines concerned confirming the incident (actual arrival time vs schedule arrival time)
      • This policy will only pay for one claim made either under Section 9 or 10 or 11 or 12 or 13 but not all
    • Section 14 Loss of Travel Deposit
      • Documents to support the reason(s) for the claim on travel deposit
      • Original receipts as proof of payment made to travel agents
    • Section 15 Additional Cost of Rental Car Return
      • Rental Agreement
      • Receipt for payment made on additional cost of rental car
      • Confirmation letter or receipt confirming the actual date returned of the rental car
      • Medical report and bills stated the medical condition and duration of hospitalization
    • Section 16 Personal Liability
      • Correspondence from Third Party unanswered
    • Section 17 Loss of Use of Hotel Facilities
      • Confirmation letter from the hotel or handling agents starting the duration and reason for finding the alternative accommodation
      • Invoice and receipts as proof of the payment for alternative accommodation incurred
    • Section 18 Home Protection
      • Police Report on the incident
    • Section 19 Adventurous Activity Cover
      • For Section 1 - Personal Accident
        • Certified Copy of Death Certificate
        • Certified Copy of Post Mortem Report
        • Certified Copy of Deceased's Identity Card
        • Letter of Administration, if no nomination
        • Medical Report from Regular and Attending Physician
        • Certified Copy of Police Report (if death due to motor vehicular accident)
        • Proof of relationship between the Insured Person and the child(ren) - for claim on Child Education Fund
      • For Section 2 - Medical and Other Expenses
        • Medical Report from attending physician / Nature of Illness or injury
        • Medical Certificate from regular physician, if necessary
        • Original Medical Invoices and receipts
        • Invoices on accommodation, communication & travelling expenses (for claim on Compassionate Care & Child Care)
        • Recommendation letter from the attending doctor (for claim on Compassionate Care)
        • Invoices relating to cost of burial, cremation or conveyance of body to home.
        • Name and address of usual doctor in Malaysia, if necessary
Claims Guidelines for Personal Liability Claim
  • Notify MSIG immediately after the third party has made a claim from you.
  • Do not admit liability, negotiate or repudiate any claim with the third party without MSIG's consent.
  • Provide MSIG with details of the third party wherever appropriate.
  • Forward all relevant documents unanswered to MSIG as soon as you have received them from the third party for our immediate attention.

MSIG TRAVEL ASSIST* - 24-Hour Travel Worldwide Assistance – FREE with MSIG TravelRight Plus Insurance

Wherever you are in the world, you can rely on MSIG Assist to come to your rescue.

You may call for assistance on:

  • Pre-travel Advice on visa and vaccination requirements
  • Medical Assistance in an emergency or if an evacuation or repatriation is required
  • Travel Assistance pertaining to lost luggage, passports, money and credit cards
     
    The number to call: +603 - 2166 3080 (24-hour hotline)

You can reverse charge or ask Helpline operators to return your call so you do not need to worry about the call charges.

* Terms and conditions apply.

TravelRight Plus Insurance Claim Form