Critical Illness

Step 1

Notify MSIG

• Notify MSIG of the claim or potential claim within the notification period of 30 days.
• Click here to download the Critical Illness Claim Form.
• Complete Section A of the Critical Illness Claim Form.

Step 2

Prepare the supporting documents

• Prepare the following documents:
  
  • Duly completed Critical Illness Claim Form Section B by the attending doctor.
  • Histopathology/Biopsy Reports (for Cancer/Benign Tumour).
  • ECG Report and Enzyme Assays Report (for Heart Attack).
  • CT Scan/MRI Scan/PET Scan results (for Stroke).
  • Laboratory and Test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for).
  • Police Report, where applicable.
  • Certified copy of your NRIC or passport where applicable.

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

Step 3

Submit Your Claim

• Submit your claim to MSIG within 30 days from the date you are discharged.
• By post: Mail the completed claim form(s) with all supporting documents to the mailing address listed on the claim form.
• Through Insurance Adviser: Submit the completed claim form(s) with all supporting document(s) to your Insurance Adviser.
• E-submission via email at myMSIG@my.msig-asia.com: Provide scanned copies of the originals claims documents.