MSIG Malaysia

Covers you against

  • Eligible medical and hospital expenses incurred as a direct result of an accident or a covered illness.

General Claims Guidelines

On Reimbursement Basis

Step 1

Notify MSIG

  • Notify MSIG immediately of any event that may give rise to a claim under the policy.
  • Click here to download the Pre-Authorisation Form.
  • Complete the Pre-Authorisation Form Part I.

Step 2

Prepare the

supporting documents

  • Prepare the following documents:
    • Duly completed Pre-Authorisation Form Part II by the attending doctor.
    • Original itemised invoices, bills & official receipts.
    • Copy of Laboratory Test Result, X-Ray, MRI/CT scan, Ultrasound, Histopathology report & etc.
    • Referral letter, if applicable.
    • Details of other insurances, copy of the settlement letter /advice, if you have lodged a claim with any other insurers.
    • For overseas treatment, prepare a copy of your passport depicting the entry and exit dates.

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

Step 3

Submit Your Claim

  • Submit your claim to MSIG within 30 days from the date you are discharged.
  • By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the Pre-Authorisation Form.
  • Through Insurance Adviser: Submit the completed Pre-Authorisation Form with all supporting document(s) to your Insurance Adviser.
  • E-submission via email at Provide scanned copies of the originals claims documents.


On Payment Guarantee Arrangement 

  • If you have MSIG Assist Card, please contact MSIG Assist 24-hour Hotline at 603-7628 3980.
  • If you are insured under your Company (Group policy), please contact the hotline number stated at the back of your medical card or contact your Company's HR Personnel.
  • MSIG or the relevant Third Party Administrator (TPA) will provide a Guarantee Letter (subject to your medical condition being covered by the policy) for in-hospital treatment at the panel hospital.
  • It is advisable to contact MSIG Assist Hotline or the relevant TPA 7 days in advance for Guarantee Letter arrangement.

Emergency Medical Evacuation 

  • Only applicable if your policy has such benefits.
  • Contact MSIG Assist 24-hour Hotline at 603-7628 3980 (Domestic) or 603-2166 3080 (International).
  • The coordinating doctors at MSIG Assist Centre will assess the case and decide on the method and destination for the evacuation, subject to policy terms and conditions.
  • Decisions are made strictly on medical grounds.
  • War zones and the likes are excluded.