Careers

• Assist in formulating efficient claims policies and procedures supportive to the company’s operation.
• Manage claims savings without compromising report quality.
• Ensure smooth and timely implementation of Claims/RI projects and initiatives.
• Reinforce a customer-focused culture and enhance internal control in claims management.
• Promote cross-functional synergies for better customer experience and marketing actions.
• Provide guidance in technical data analysis for optimal performance.

• Degree holder.
• Insurance qualification is an added advantage.
• Experience in claims handling or in general insurance is an added advantage.
• Familiar with Claims eSystem (CMS), Polisy400 system and other general insurance core system is a strong added advantage.
• Good communication skills, written and spoken.
• Good negotiation skills.
• Good analytical and conceptualization skill.

• Oversees and process claims for effectiveness of the claims management.
• Monitor the status of outstanding claims and review them for quality claims settlement.
• Involve in meetings with clients and intermediaries for investigation and negotiation of registered claims.
• Provide feedback to the marketing department on specific important issues on claims handling.
• Update claims data and record and prepare monthly statistics and report for effective monitoring of loss ratio and claims trend.
• Oversee, supervise and process Co-Insurance & Reinsurance claims processing and recoveries (bad debt collection) with the Manager/AVP.

• Degree / Diploma holder preferably in Insurance or related discipline.
• Fresh graduates are welcome to apply.
• Good communication and interpersonal skills; written and spoken.
• Adequate negotiation skills.
• Adequate planning and organization skills.

1. Provide a prompt and efficient claims service to claimants and intermediaries
2. Assess, investigate and negotiate settlement of claims within personal authorization limit provided by the Company.

1. Degree holder or relevant insurance qualifications.
2. Minimum 2 years working experience.

Manager (OD/TPPD)

• Assist HOD and oversees the performance of the department staff and provide opportunities for their personal and professional development through effective guidance, coaching and counseling.
• Oversee, supervise and process claims and recoveries.
• Monitor status of outstanding claims and review them for quality claims settlement.
• Assist HOD in regard to loss prevention activities and claims handling manual.
• Provide feedback to Business Units on specific important issues on claims handling.
• Involve in meetings with clients and intermediaries for investigation and negotiation of registered claims and work with other departments in reviewing specific claims, where necessary.
• Update claims data and record and prepare monthly statistics and report for effective monitoring of loss ratio and claims trend.
• Provide professional suggestions and recommendations to superior in claims management issues.
• Review work processes and provide creative ideas and professional views in improvement of claims guidelines and work processes.

• Degree / Diploma holder and relevant insurance qualifications.
• Preferably 3 years relevant working experience.
• Good communication, written and spoken.
• Interpersonal skills

• Assess, investigate and negotiate settlement of Third Part Bodily Injury (TPBI) motor claims.
• Responsible to ensure that all legitimate claims are settled promptly and fairly and within company’s cost effectiveness.
• Ensure claims reserves are maintained appropriately and adequately provided at all times.
• Report adverse trends identified to Business Managers / Functional Manager.
• Ensure fraudulent claims are investigated thoroughly and relevant action taken.
• Ensure claims leakages are minimized.
• Ensure claims reviews are conducted as scheduled.
• Regular liaison with underwriters and business units in relation to issued affecting policy and claims when arises.

• Degree / Diploma holder preferably in Insurance or related discipline; fresh graduates are welcome to apply.
• Good communication skills; written and spoken.
• Good team work and interpersonal skills.
• Adequate negotiation skills.

• Manage/ enhance claims servicing requirements for Claims function nationwide.
• Establish customer focused culture with prompt and efficient claims services to claimants and intermediaries.
• Monitor and advise on adequacy of claims reserving system.
• Monitor and manage performance and services of all Loss Adjusters, Third Party Administrators and Solicitors.
• Manage, monitor and review relevant claims schemes in line with Objectives set forth.
• Responsible for all aspects of claims management, i.e. assessing, negotiating, investigating, approving and settling claims or outstanding claims within the authorized approved limits.
• Provide professional commentary and recommendations to superior or senior management in claims management issues that are outside the authorized approval limit.
• Provide professional advice, guidance and support to Marketing and Branch personnel in all aspects of respective claims management and operations.

• Degree / Diploma holder preferably in Insurance or related discipline.
• More than 5 years related working experience.
• Good communication, written and verbal.
• Good analytical skills with data rational capacity.
• Influencing and networking skills.
• Good planning and organization skills.