Update 26 January 2022 - Please be informed that in conjunction with Chinese New Year's Eve, our Head Office (KL) and MSIG branches will be closed for half day (PM) on 31 January 2022 (Monday). Please refer here for the full MSIG operating hours on Chinese New Year's Eve.
Our Head Office will also be closed on 3 February 2022 (Thursday) as a replacement holiday for Federal Territory Day which falls on 1 February 2022 (Tuesday). Our Head Office will resume operations on 4 February 2022 (Friday), while our branches will resume operations on 3 February 2022 (Thursday).
For the safety of our staff and other customers, we are currently only accepting visitors that are fully vaccinated (2 doses of vaccination, and with a low-risk status in MySejahtera).
If you are yet to be fully vaccinated, please feel free to call us at 1-800-88-MSIG (6744) or email us at myMSIG@my.msig-asia.com and we will be in touch.
Dear Policyholders and Business Partners,
MSIG Head Office Kuala Lumpur and branches will resume normal operating hours as follows:
|
MSIG Head Office Kuala Lumpur |
: Monday to Friday, 8.30 a.m. to 5.30 p.m.* |
|
MSIG Alor Setar, Penang, Sg. Petani, Ipoh, Kuantan, Klang, Petaling Jaya, Seremban, Melaka, Batu Pahat, Kluang, Johor Bahru, Kota Kinabalu, Tawau, Sandakan, Kuching, Miri & Sibu branches |
: Monday to Friday, 8.30 a.m. to 5.30 p.m.* |
| MSIG Kota Bharu branch |
: Sunday to Thursday, 8.30 a.m. to 5.30 p.m.* |
*Except Public Holidays
The branches will only accept visits from those who are fully vaccinated (completed 2 doses of vaccine, and a low risk status in MySejahtera).
We highly encourage everyone to adopt new normal practices and adhere to SOP during the National Recovery Plan. As such, please consider e-mailing or calling us before you decide to make a trip to our offices - not only can we help you with your enquiries or insurance renewal wherever you are, but we would also be helping each other to stay safe and be protected.
• Email: myMSIG@my.msig-asia.com
• Customer Service Hotline: 1-800-88-MSIG (6744)
As always, our 24-hr Assist Helplines for Motor, Home, Medical & Travel will continue to serve MSIG policyholders in times of need.
MSIG Motor Assist: 1-300-880-833
MSIG Home Assist: 1-300-880-863
MSIG Assist (International) – Travel Insurance Policy, Overseas Student Insurance Policy, Healthcare International Insurance Policy (evacuation & repatriation): +603 7965 3930
MSIG Assist (Domestic) – Healthcare International Insurance Policy, FlexiHealth Insurance Policy, Edu Medicare Policy: +603 7628 3980
For business partners, kindly contact your Account Handlers for any business enquiries.
Thank you for your understanding. Please stay safe, practice good hygiene, and maintain physical distancing.
