MSIG Malaysia
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Careers

Build your career with us.

Working with MSIG
Our people are our most valuable resource. We maintain a climate of empowerment and open communication amongst employees and make every effort to provide on-going opportunities for personal development and fulfillment of career aspirations.

Work for the best
MSIG Insurance (Malaysia) Bhd is a member of the MSIG Group, one of Japan's leading general insurance companies. With branches and offices all over the Asia Pacific, Europe and North America, MSIG is poised to expand further and establish strong business bases in these regions including Malaysia, offering you opportunities for career advancement and development.

Workplace Culture & Values
At MSIG Malaysia, we encourage a holistic approach to career development. We do this by offering our people life-long career and job satisfaction, listening and attending to their needs, giving them a sense of fulfillment from their work and allowing them to exercise their talents and capabilities.

We also provide the opportunity to contribute towards the protection and improvement of the environment and to be a part of an organisation that has corporate social responsibilities towards the society in general. We strive to create office environments that are ideal for work and friendly to customers.

These promises we make are all part of MSIG Malaysia’s Employer Value Proposition.

MSIG Malaysia provides a work environment that:

  • Fosters continuous learning and provides opportunities to develop skills and competencies, for purposeful employee development and career paths.
  • Recognises efforts and provides optimum rewards and benefits.
  • Cultivates pride and engagement, demonstrating care and concern for employees.

 

Recognition & Rewards
We give our people the best possible start by providing them with classroom and on-the-job training, competitive staff terms and benefits and facilitating an opportunity to become professionally qualified in insurance. There are ample opportunities for good performing staff to be groomed for further development, even the chance to work and travel abroad.

Work Experience
If you have the relevant working experience or have just graduated in finance, accounting, IT, economics, and marketing or relevant business disciplines, and believe you have what it takes to be part of a dynamic team in a forward-looking organisation, you can apply below or write-in with your CV and copies of transcripts to:

 

Human Resource Department

MSIG Insurance (Malaysia) Bhd

Registration No. 197901002705 (46983-W)

Level 18, Menara Hap Seng 2, Plaza Hap Seng,

No.1, Jalan P. Ramlee,

50250 Kuala Lumpur

P.O. Box 11034, 50990 Kuala Lumpur, Malaysia.

myapplication@my.msig-asia.com

Please take notice that your application and the information provided therein may be processed and shared within MSIG Malaysia and/ or organizations related or associated with MS & AD Insurance Group (in and outside Malaysia). Applications are retained by us for a period of 1 year, thereafter they will be destroyed. By submitting the application, you have agreed to the above use of your information. To find out more about our Privacy Notice, please click below.

Vacancies
MSIG continually seeks those who are professional in their work, and committed to personal development and long-term career advancement. A conducive working environment with a competitive remuneration package awaits you.

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Last updated 20 Sep 2023

  • Job description:
    • Office renovation, maintenance & cleanliness.
    • Office equipment / systems maintenance.
    • Company motor vehicle & petrol card management.
    • Security door access management.
    • Records management.
    • Security CCTV & alarm system management.
    • Office & residence tenancy maintenance.
    • Mailroom management.
    • Annual supplier assessment.
    • Process invoices/ bills for payment
  • Job requirement:
    • Minimum 3 years working experience in doing general administrative tasks.
    • Good organizational and time management skill.
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  • Job description:
    • Responsible and dedicated to all incoming telephone enquiries / e-mails from customers, queries and complaints relating to the products and services, with the objective of resolving issues as timely, providing first excellent contact resolution.

  • Job requirement:
    • Degree / Diploma / STPM / SPM holders preferably in Insurance or Business Studies.
    • Good communication skills, written & spoken.
    • Good interpersonal and people management skills.
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  • Job description:
    • Ensure that the promised service standards for Preferred Intermediaries are delivered as far as they relate to the scope of Branch Operations Support functions.
    • Ensure all journal entries are duly approved before processing.
    • Process receipts, journals, payment requisitions and all other accounting transactions accurately in accordance with the Company’s written controls and guidelines:
      • Ensure that these are checked and approved before processing.
      • Achieve 0% Error Rate
      • Ensure achievement of the department’s Quality Objective.

    • Job requirement:
      • Diploma in any Accounting/Finance discipline.
      • 1-2 years working experience. However, fresh graduates are welcome to apply.
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    • Job description:

      • Executive / Senior Executive / Assistant Manager

      • Assist in implementing agreed Communication Plan and Content outreach – for digital/ online (not limited to website and social media platforms).
      • Plan & execute digital/ online campaigns to drive brand and product awareness to corporate website and MSIG Online (B2B e-commerce site).
      • Plan & execute digital/ online campaigns to drive download and registration of MY MSIG App.
      • Monitor and report on digital platforms’ performance and analytics.
      • Manage social media communications including content planning.
    • Job requirement:

      • Executive

      • Degree in Communications / Media Relations / Advertising or related disciplines.
      • Minimum 2 years working experience preferably in digital / communication / insurance industry.

      Senior Executive / Assistant Manager

      • Degree in Communications / Media Relations / Advertising or related disciplines.
      • Minimum 5 years working experience preferably in digital / communication / insurance industry.
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    • Job description:

      • Manager

      • Manage day-to-day operations, coordinate and manage subordinates, facilitate interdepartmental communication and allocate tasks and resources as needed.
      • Engage and work with Team Leaders who are charged with producing timely and high quality work. Provide guidance and support to other department when necessary.
      • Constant review of work processes, resolve discrepancies and make strategic recommendation for improvement in liaison with the AVP, Business Support & Policy Servicing.
      • Conduct continual analysis and evaluation of Key Performance Indicators, Total Turnaround Time, Backlog Planning, Error Measurements and implement corrective actions.

      Executive

      • Act on the cases from registration till case closed
      • Approve cases within Risk Acceptance Authority limit in line with the guidelines as set out in the Underwriting Manual
      • Entering and maintaining accurate information into system
    • Job requirement:

      • Manager

      • Degree holder or Professional qualification in Insurance.
      • More than 5 years’ experience in the insurance industry in an operational capacity.

      Executive

      • Degree Holder or Professional qualification in Insurance.
      • Minimum with 2 years insurance working experience.
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    • Job description:
      • Attend to all manner of customers’ queries, purchase and renew of insurance.
      • Ensure all incoming calls are answered within the service level set by the Company.
      • To work as a team to reduce the call abandoned rate.
      • Ensure all reports are updated and completed in a timely manner.
      • Ensure all transactions are error-free especially for premium collection, premium calculation and quotations.
      • To attend to any other assignments assigned by the superior.
    • Job requirement:
      • Diploma / Degree holder preferably in insurance or related disciplines.
      • 1-2 years working experience preferably in Customer Service.
      • Good communication skills, written & spoken.
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    • Job description:
      • Articulate and document business requirement in liaison with business owners.
      • Work with OT developers to translate business requirement to technical design.
      • Troubleshoot and simulate system issues reported by users and recommend workaround solution.
      • Planning and co-ordination UAT on IT enhancements and other changes affecting IT / Digital applications.
    • Job requirement:
      • Degree holder preferably in Business or IT related discipline.
      • Minimum 2 years working experience preferably in projects relation to business IT solutions.
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    • Job description:

      • Business Continuity Coordinator (Assistant Manager)

      1. Coordinating BCP exercises and Managing BCP Test Logistics
      • Coordinating and conducting head office / branch BCP Call Tree Test, including reviewing results from BCP Call Tree Test Report.
      • Coordinating and conducting Branch BCP Test; and preparing Branch BCP Test Report.
      • Coordinating and conducting Head Office Integrated BCP test.
      • Managing and coordinating BCP Test Logistics – e.g. Transportation, Participant Lists.
      • Ensuring clear communication with participants.
      • Liaising with internal colleagues and stakeholders as and when required.

      1. Secretariat of Business Continuity Committee
      • Taking committee meeting minutes in a timely and accurate manner.
      • Updating Terms of Reference as and when necessary.
      • Liaising with internal colleagues and stakeholders as and when required.

       

      1. Maintaining up-to-date BCP documentations
      • Updating BCM Manual documents.
      • Updating BCP Facilitator Workbook.
      • Updating BCP Flood Checklist and circulate to branches.
      • Updating Level of Disruption Matrix, BCP Test Matrix Report, and BCP Post Test Analysis Report.
      • Ensuring updated BCP Call Tree (Staff & Agent) Contact List for service provider.

      1. Following up submission of reports
      • Following up with Critical Business Functions for submission of annual Business Impact Analysis and annual update of Departmental Recovery Manual.
      • Following up with IT colleagues for DR Test Matrix and DR Post Test Analysis Reports.
      • Following up with Branches for submission of annual update of Branch BCP Recovery Manual.
      • Following up with call tree service provider for BCP Call Tree Test Report.
      • Following up with Finance colleagues for BCP Expenses Report.
    • Job requirement:
      • Degree in insurance, IT, and/or risk-related disciplines.
      • Minimum 5 years working experience in BCM areas.
      • Experience in financial services/ insurance companies will be an added advantage.
      • BCM qualifications will be an added advantage.
      • Exposure in Enterprise Risk Management will be an added advantage.
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    • Job description:
      1. Assist to manage and improve the overall effectiveness and efficiency of the Credit Control Department with the primary objectives of:
      • Minimizing debtors’ outstanding balances.
      • Compliance with the requirements stipulated by the Company, BNM and other regulatory framework relating to credit control matters and debtors balances.
    • Job requirement:
      • Degree in Bachelor of Business Administration (BBA) Hons, Banking and Finance.
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    • Job description:
      • Assess all aspect of technical underwriting, pricing & policy wordings review, survey requirement / risk improvements inclusive of Risk Referrals approval recommendation on all new and renewals for Fire class of insurances.
      • Assist in providing professional technical advices & superb service delivery, guidance and support to Business Units and Branch personnel in all aspects of fire underwriting management & operations.
    • Job requirement:
      • Degree holder or relevant insurance qualifications.
      • AMII (added advantage)
      • 1-2 years working experience preferable in underwriting.
      • Detailed oriented with analytical skills.
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    • Job description:
      • Ensure all claims are settled promptly.
      • To liaise with underwriters and business units on policy and claim matters.
    • Job requirement:
      • Experience in handling claims and high in technical competency in Fire and Engineering losses.
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    • Job description:

      • 1. Application Analyst / Senior Application Analyst (E-Commerce Application)

      • Responsible for the development and system integration of E-Commerce Applications solutions.

      2. Application Analyst / Senior Application Analyst (Communication & Premium Application)

      • Responsible for the development of Communication & Premium Application and any other applications as assigned.

      3. Application Analyst / Senior Application Analyst (Polisy/400)

      • Responsible for the development and system integration of Polisy/400 Application solutions.

      4. Application Analyst / Senior Application Analyst (Business Application)

      • Responsible for the development of Business Applications and any other applications as assigned.
    • Job requirement:
      • Diploma / Degree holder in computer-related disciplines.
      • Project and Vendor Management is an advantage.
      • Insurance exposure is an advantage.
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      • Job description:

        • Assistant Manager

        • Develop audit planning deliverables, audit program and scope consistent with the department’s audit plan, Company’s business objectives and assessment of audit risk.
        • Timely update and review of the audit progress in the audit software TeamMate.
        • Coordinate entry meeting and exit meeting with the auditee and other team members.
        • Critically evaluate the relevant business functions, systems or transactions to identify key risks and controls.
        • Take initiative in developing the audit planning deliverables, audit program and scope consistent with the department’s audit plan, business objectives and assessment of audit risk.
        • Develop, maintain and enhance audit programs/ audit working papers.

        Executive / Senior Executive (IT Audit)

        • Ascertain compliance of other departments with company / departmental policies & procedures and any regulatory requirements.
        • Conduct IT audits, regulatory audit required by Bank Negara Malaysia (“BNM”) and ad-hoc assignments as per audit plan.
        • Plan the individual audit assignments as assigned.
        • Request and compile all relevant documents and information required for the audit / review exercise.
        • Document the draft audit findings after audit work performed.

        Executive

        • Demonstrates foundational knowledge of relevant insurance industry, accounting or operational principles while applying it to audit assignments.
        • Understands key controls and how they impact the business from an operational, accounting and/ or systems perspective.
        • Critically evaluate the relevant business functions, systems or transactions to identify key risks and controls.
        • Incorporate J-SOX analysis into audit approach, where appropriate.
        • Take initiative in developing the audit planning deliverables, audit program and scope consistent with the department’s audit plan, business objectives and assessment of audit risk.
        • Develop, maintain and enhance audit programs/ audit working papers.
        • Coordinate entry meeting and exit meeting with the auditee and other team members.
          • Job requirement:

            • Assistant Manager

            • Professional qualification, member of ACCA, CPA, CIA or its equivalent.
            • Bachelor’s degree or equivalent in accounting, actuarial, or finance.
            • Related working experience in internal or external auditing practices in a reputable company.

            Executive / Senior Executive (IT Audit)

            • A tertiary qualification, basic degree or professional qualification in Accountancy, Finance and IT or related discipline (e.g. holders of qualifications in Insurance).
            • Professional qualifications relevant to audit (i.e. ACCA / CIA / CIMA / MICPA / ICAEW / CIFP / CISA / CFE / CPA).
            • Related working experience in internal or external consulting practices.

            Executive

            • Professional qualification, member of ACCA, CPA, CIA or its equivalent (preferred);
            • Bachelor’s degree or equivalent in accounting or finance;
            • Related working experience in internal or external auditing practices.
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          • Job description:

            • System Operator

            • Maintain a reliable data centre and associated infrastructure within agreed service levels for remote branches and system-linked business partners.
            • Supervise and monitor computer operation activities to ensure day to day and scheduled operations are carried out smoothly and timely.
            • Carry out relevant computer operational controls and tasks to ensure reliability of computer operations and administration.
            • Carry out IT system operations tasks in absence of relevant system operators including morning and night shifts.

            Senior Support Analyst

            • Manage and resolve IT Helpdesk logs and other application support in relations to application related issues within the timeline as per guideline.
            • Maintain and standardizing documentations related to production support.
            • Perform data extraction and document according to standards required.
            • Perform analysis on the IT Helpdesk log to prevent recurrence and to minimize the logs reported.

            Executive - Genlink Helpdesk

            • Provide 1st level GenLink Helpdesk support to all users including intermediaries / business partners / staff.
            • Escalate user requests or instructions to Branch Support and/or Underwriters.
            • Troubleshoot and simulate system issues reported by users and recommend workaround solution.
            • Gather feedback from user for system improvement.
            • Job requirement:

              • System Operator

              • Tertiary qualification or diploma in computer-related disciplines.
              • Minimum 3 years working experience in IT operations.
              • Insurance operational exposure is an advantage.

              Senior Support Analyst

              • Tertiary qualification or degree in computer-related disciplines.
              • Preferably with minimum 5 years relevant experience in insurance application support.
              • Insurance operational exposure is an advantage.

              Executive - Genlink Helpdesk

              • Diploma / Degree holder preferably in insurance and/or business IT.
              • Minimum 1 years working experience in Helpdesk Support and /or Customer Service.
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            • Job description:
              • Assist in performing market research and development work of insurances through analyzing market needs and formulate profitable and sellable products.
              • Support and strengthen department’s internal controls and ensure full compliance to the company’s policies and procedures, corporate governance and others related legal and regulatory.
              • Assist in coordination of outside department’s resources, i.e. claims trends, loss ratio and relevant reports, work closely with Claims and Business Departments to combat adverse trends and for remedial actions.
              • Assist in reviewing underwriting guideline periodically for continuous improvement and keep businesses unit updated for full compliance.
              • Assist in providing professional advice, guidance and support to Business Units and Branch personnel in all aspects of insurance underwriting management and operations.
            • Job requirement:
              • Degree holder with AMII or other relevant equivalent qualification.
              • Good knowledge in underwriting Liability and risk assessment.
              • Good market knowledge in Liability products.
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            • Job description:
              • Provide professional service to customer and business partners.
              • Grow and manage business portfolio within authorized limits and guidelines.
              • Develop business opportunities.
              • Develop close business relationship with intermediaries and customers.
            • Job requirement:
              • Diploma/ Degree holder preferably in insurance and Business Studies.
              • Minimum 1-2 years working experience in Marketing, preferably in General insurance industry.
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            • Job description:
              • Assess, investigate and negotiate settlement of within personal authorization limit provided by the Company.
              • Provide a prompt and efficient claims service to claimants and intermediaries.
              • To ensure a proper recording and retention of claims documents and correspondence.
              • Periodic update and review status of claims reserves to ensure company’s interest are properly preserved.
              • Pursue claims Subrogation and Co/RI recoveries.

            • Job requirement:
              • Degree or Professional qualification in AMII or ACII.
              • High in technical competencies and able to handle Miscellaneous claims.
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            • Job description:

              • Manager (OD/TPPD)

              • Assist HOD and oversees the performance of the department staff and provide opportunities for their personal and professional development through effective guidance, coaching and counseling.
              • Oversee, supervise and process claims and recoveries.
              • Monitor status of outstanding claims and review them for quality claims settlement.
              • Assist HOD in regard to loss prevention activities and claims handling manual.
              • Provide feedback to Business Units on specific important issues on claims handling.
              • Involve in meetings with clients and intermediaries for investigation and negotiation of registered claims and work with other departments in reviewing specific claims, where necessary.
              • Update claims data and record and prepare monthly statistics and report for effective monitoring of loss ratio and claims trend.
              • Provide professional suggestions and recommendations to superior in claims management issues.
              • Review work processes and provide creative ideas and professional views in improvement of claims guidelines and work processes.

              Executive (OD)

              • Assist to monitor, supervise and process claims and recoveries.
              • Monitor status of outstanding claims and review them for fair and reasonable claims settlement.
              • Assist Manager and AVP in regard to loss prevention activities and claims handling manual.
                • Job requirement:

                  • Manager / Executive

                  • Knowledge in motor claims handling, leadership skills, good analytical skills with experience in managing a team.
                  • 1- 3 years working experience.
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                  • Job description:
                    • Responsible to ensure that all legitimate claims are settled promptly and fairly and within company’s cost effectiveness.
                    • Ensure claims reserves are maintained appropriately and adequately provided at all times.
                    • Establish customer focused culture with prompt and efficient claims services to claimants and intermediaries.
                    • Monitor the performance and services of all Loss Adjusters and Solicitors

                  • Job requirement:

                    • Executive / Senior Executive

                    • Degree in Law.
                    • 1-2 years experience in Non-Motor Liability Claims. Fresh graduates are welcome to apply.

                    Assistant Manager

                    • Degree in Law.
                    • 3-5 years experience in Non-Motor Liability Claims.
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                  • Job description:
                    • To assist the Actuarial Department in their day-to-day operations.
                    • To perform any ad-hoc actuarial work as required.
                  • Job requirement:
                    • Able to start in December 2023 / January 2024.
                    • Must currently be pursuing a  degree in Actuarial Science, Statistics, Data Science or other related field.
                    • Must possess a good positive attitude and be willing to learn new things.
                    • Able to work independently.
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                  • Job description:
                    • Assist to develop and manage al product marketing activities which include market research, new / enhanced product / service development, training / presentation of new / enhanced prodcuts and services.
                    • Assist to follow up and work with respective managers to develop and promote products in alignment to business strategies, IT and underwriting policies.
                    • Assist to develop and promote products in alignment to business strategies, IT and underwriting policies.
                    • Analysis of product differentials and competitive advantages between MSIG Malaysia, Regional and Industry / Competitor Pratices.
                  • Job requirement:
                    • Degree holder in Insurance.
                    • Minimum 1-2 years working experience in general insurance operations.
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                  • Job description:
                    • To conduct risk survey and evaluation on technical aspects for pre-underwriting and risk identification including loss control and investigative reports and recommendation.
                  • Job requirement:

                    • Working experience in insurance industry or/and background / experience as loss adjuster will be advantage.

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