Yes, in the unfortunate event of an accident involving your vehicle or should a breakdown occur, MSIG is at your side to help you. You are entitled to this accident/roadside service assistance without any surcharge to your policy premium. We have a nationwide network of recommended motor repairers, ready to provide you with prompt, efficient and convenient service, whenever the need arises.

24 Hour Free Assistance Number: 1-300-880-833

*Motor Assist Program is offered to Comprehensive Private Car policyholders.

We offer the following optional motor add-ons:

1. 1. Windscreen
   2. Special Perils (Flood, Storm, Landslide, Landslip or Subsidence Cover) (Non-Tariff)
   3. Legal Liability of Passengers
   4. Legal Liability to Passengers

Please refer to motor add-on leaflet for more details.

You may contact our Customer Service at 1-800-88-6744 for other add-ons than the above.

You may contact our Customer Service at 1-800-88-6744 for such application.

You may cancel the cover at any time by notifying us in writing. Within 7 days of the cancellation, you must surrender to us the certificate of insurance or alternatively provide us with a statutory declaration. We may also cancel this cover by giving you 14 days’ notice by registered post to your last known address. Details of the refund of premium are stated in the Policy, Cancellation Condition No. 3.

You can submit your claim notification:

1. online; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 7 days of receiving notice of or sustaining any accident, loss or damage.

You may contact any MSIG Branch to obtain the claim form.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

If you are still not satisfied with the decision, you can write either to the BNMLINK of Bank Negara Malaysia or the Financial Markets Ombudsman Service (FMOS) (formerly known as Ombudsman for Financial Services (OFS)), free of charge.

This policy provides insurance against liability to other parties for injury or death, damage to other parties’ property, and accidental or fire damage to your vehicle or theft of your vehicle.