Eligible products
What to do
01
Notify MSIG
Notify MSIG as soon as you return from abroad regarding any event that may give rise to a claim.
02
Obtain claim form
Print a copy of the claim form below or contact any MSIG Branch to obtain the claim form.
03
Check relevant sections of claim form
You will need additional documents for each section of the Claim Form.
04
Submit claim form with required documents
What you need
Make sure you have everything when you submit the claim form.
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Section 1 Personal Accident
- Certified Copy of Death Certificate
- Certified Copy of Post Mortem Report
- Certified Copy of Deceased's Identity Card
- Letter of Administration, if no nomination
- Medical Report from Regular and Attending Physician
- Certified Copy of Police Report (if death due to motor vehicular accident)
- Proof of relationship between the Insured Person and the child(ren) - for claim on Child Education Fund
Section 2 Medical and Other Expenses
- Medical Certificate from regular physician, if necessary
- Medical Report from attending physician / Nature of Illness or injury
- Original Medical Invoices and receipts
- Invoices on accommodation, communication & travelling expenses (for claim on Compassionate Care & Child Care)
- Recommendation letter from the attending doctor (for claim on Compassionate Care)
- Invoices relating to cost of burial, cremation or conveyance of body to home.
- Name and address of usual doctor in Malaysia, if necessary
Section 3 Personal Luggage and Personal Effects
- Detailed breakdown of claimed items
- Purchase receipts, warranty card etc, for baggage and/or personal effects, if any
- Property Irregularity Report from airline
- Police report in the event of theft
- Photographs depicting damages to the baggage etc, if no report lodged to Airlines
- Proof of compensation received from the responsible party
Section 4 Luggage Delay
- Report from airline confirming the number of hours delay or misdirection in delivery
Section 5 Personal Money
- Police report at the place of occurrence
Section 6 Travel Documents
- Police report at the place of occurrence
- Original receipts for additional accommodation, travel and communication expenses incurred in replacing lost travel documents
- Copy of Emergency Certificate
Section 7 Cancellation
- Documents to support the reason(s) for cancellation
- Original receipts for payment of the insurance cover and any pre-booked and pre-paid tour expenses
- Cancellation invoice from the tour operator concerned and refund obtained from them, if any
Section 8 Curtailment
- Documents to support the reason(s) for curtailment
- Original receipts for payment of the insurance cover and any pre-booked and pre-paid tour expenses
- Cancellation invoice from the tour operator concerned and refund obtained from them
- This Policy will only pay for any claim either under Section 7 or Section 8 but not both
Section 9 Travel Delay (including reschedule of flight)
- A written confirmation from the airlines concerned confirming the duration of delay and reason(s) thereof
Section 10 Missed Travel Connection
- A written confirmation from the airlines concerned confirming the duration of delay and reason(s) thereof
Section 11 Travel Overbooked
- A written confirmation from the airlines concerned confirming overbooked incident
Section 12 Missed Departure
- Documents to support the reason(s) for missed departure
- Original receipts for additional accommodation and travel expenses incurred
Section 13 Travel Reroute
- A written confirmation from the airlines concerned confirming the incident (actual arrival time vs schedule arrival time)
- This policy will only pay for one claim made either under Section 9 or 10 or 11 or 12 or 13 but not all
Section 14 Loss of Travel Deposit
- Documents to support the reason(s) for the claim on travel deposit
- Original receipts as proof of payment made to travel agents
Section 15 Additional Cost of Rental Car Return
- Rental Agreement
- Receipt for payment made on additional cost of rental car
- Confirmation letter or receipt confirming the actual date returned of the rental car
- Medical report and bills stated the medical condition and duration of hospitalization
Section 16 Personal Liability
- Correspondence from Third Party unanswered
Section 17 Loss of Use of Hotel Facilities
- Confirmation letter from the hotel or handling agents starting the duration and reason for finding the alternative accommodation
- Invoice and receipts as proof of the payment for alternative accommodation incurred
Section 18 Home Protection
- Police Report on the incident
Section 19 Adventurous Activity Cover
- For Section 1 - Personal Accident
- Certified Copy of Death Certificate
- Certified Copy of Post Mortem Report
- Certified Copy of Deceased's Identity Card
- Letter of Administration, if no nomination
- Medical Report from Regular and Attending Physician
- Certified Copy of Police Report (if death due to motor vehicular accident)
- Proof of relationship between the Insured Person and the child(ren) - for claim on Child Education Fund
- For Section 2 - Medical and Other Expenses
- Medical Report from attending physician / Nature of Illness or injury
- Medical Certificate from regular physician, if necessary
- Original Medical Invoices and receipts
- Invoices on accommodation, communication & travelling expenses (for claim on Compassionate Care & Child Care)
- Recommendation letter from the attending doctor (for claim on Compassionate Care)
- Invoices relating to cost of burial, cremation or conveyance of body to home.
- Name and address of usual doctor in Malaysia, if necessary
Frequently asked questions
You can submit your claim notification:
- Click here for all MSIG Online products; or
- by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office as soon as possible.
Please click on the respective claims tabs above for instructions on submitting a claim via - written notice.
If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.
Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.
Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.
If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).
If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.
It can get pretty complicated, which is why we always recommend you to elect a nominee.
If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.
If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.
Confused? Take the stress away and elect a nominee instead.