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Motor Claims

General Own damage Knock-for-knock (OD-KFK) Windscreen damage Theft
Select page to visit General Own damage Knock-for-knock (OD-KFK) Windscreen damage Theft
What to do What you need FAQ Downloads
Make/Track a claim
Make/Track a claim

What to do

01
Lodge a police report immediately upon discovery of loss
02
Notify and obtain claim form from MSIG

Contact us

03
Submit claim form with required documents

View required documents

04
Cooperate with investigations

You and your driver/custodian are required to co-operate with the Adjuster/Investigator or any personnel who may be appointed by MSIG to conduct the investigations.

05
If your vehicle is recovered...
  • In the event the vehicle is recovered, notify MSIG immediately before taking out the vehicle from the police authority for MSIG to arrange for the vehicle to be inspected by the appointed Adjuster/Investigator.
  • It is also important that we reinstate your policy (which will be cancelled automatically upon notification of theft) following the recovery of your vehicle and before driving it.
  • If the vehicle has been recovered in damaged condition, the vehicle is required to be sent to MSIG panel repairer only after inspection by the appointed Adjuster/Investigator.
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MSIG Motor Assist

Your policy comes with FREE Assistance!

Call: 1-300-880-833

What you need

Make sure you have everything when you submit the claim form.
View downloads

  1. Certified police report
  2. Original Certificate of Insurance
  3. Copy of Vehicle Registration Card / copy of the Vehicle Ownership Certificate
    Show info
    A sample picture of a vehicle ownership certificate - Sijil Pemilikan Kenderaan
    Show info
    A sample picture of a vehicle ownership certificate - Sijil Pemilikan Kenderaan
  4. Copy of your Identity Card and driving license
  5. Copy of your driver's / custodian’s Identity Card and driving license

    If the vehicle was not in your custody at time of loss

  6. Copy of your hire purchase agreement

    If vehicle was still under Hire Purchase as time of loss

Frequently asked questions

How do I make a claim?

You can submit your claim notification:

  1. Click here for all MSIG Online products; or
  2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office as soon as possible.

Please click on the respective claims tabs above for instructions on submitting a claim via - written notice.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.
How do I track the status of my claim?

Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.
How fast can MSIG settle my claim?

Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.
If the worst happens, where does my policy moneys go if I did not elect a nominee?

If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).

If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.

It can get pretty complicated, which is why we always recommend you to elect a nominee.
What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?

If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.

If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.

Confused? Take the stress away and elect a nominee instead.

View full FAQ

Downloads

MSIG Motor Assist Brochure V13

Download MSIG Motor Assist Brochure V13

Panel Workshop Listing

Download Panel Workshop Listing

Insurers and takaful operators - repairers code of conduct

Download Insurers and takaful operators - repairers code of conduct
Download all
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