Home Claims
Eligible products
What to do
01
Report to authorities immediately
- In the case of theft, report to the Police immediately. Obtain a copy of the Police Report.
- In the case of fire, notify the Fire Brigade immediately. Obtain a copy of the Fire Brigade's Report.
02
Notify MSIG
Notify MSIG immediately after the incident. Describe the time, date, extent and cause of the loss or damage.
03
Complete property insurance claim form
Complete the Property Insurance Claim Form below with full details and return to MSIG as soon as possible together with the relevant documents. If the loss is minor, provide photographs showing the cause and extent of the loss or damage. Adjusters will be appointed for large losses.
04
Do not act without approval
Do not discard, remove, or commence any repair works for the destroyed or damaged items without receiving MSIG's approval.
MSIG Home Assist
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What you need
Make sure you have everything when you submit the claim form.
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A full list of the destroyed or damaged or lost items
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Original purchase invoices of the destroyed, damaged or lost items, if available
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Two repair or replacement quotations of the damaged or lost items for assessment and comparison
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Additional reports
Technical report, police report or fire brigade report, where applicable
Frequently asked questions
Valuables refer to precious metals or precious stones, jewellery, watches, curios and works of art. Each article or item is covered up to RM3,000 and in aggregate is up to 1/3 of the total Sum Insured on contents.
You do not need to do so. There are however specific limits applicable.
The Sum Insured should represent the full value of your home renovations, household contents and personal belongings to you and your family members who are permanently residing with you at current day values.
Yes, you will be paid on top of your other personal accident policies.
Yes.