MSIG Malaysia

You are at the heart of all we do

So, you can count on us to go above and beyond, to deliver excellent service from OUR HEART.

Chua Seck Guan Chief Executive Officer
Already a service leader in particular on prompt and fair settlement; we at MSIG are committed to raise the bar further by going above and beyond in our pursuit to deliver excellent promise of service to our customers and business partners

We go the extra mile

Ms. Tan's vehicle was involved in an accident. Shamsul Zarul and Ahmad Yushairi from our Motor Claims Dept went the extra mile to liaise with our panel workshop on the repair work.

Shamsul Zarul & Ahmad Yushairi Motor Claims Dept.
I wish to express my appreciation to your staff Shamsul Zarul & Ahmad Yushairi on their swift response and dedication in carrying out their duty. You have such great employees who represent MSIG with their GOOD WORK and reputation. Every single step of their effort was felt and very much appreciated! Syabas!

Ms. Tan

Prompt service

Madam Ng's spouse contacted us to renew his Houseowner / Householder insurance, and requested for a fire insurance quotation for another property. Michelle Sow attended to her request promptly.

Michelle Sow Business Development, Johor Bahru Branch
Thank you for your assistance to renew my policy and quotation for additional fire insurance. It has been a great pleasure liaising with you and I really appreciate your prompt service - professional with a personal touch!

Madam Ng's spouse

If we wowed you with our service, tell us about it here.

If our service did not meet your needs, tell us about it too.

We have a sound feedback management process in place, and you can feel assured that all your feedback is treated with the greatest confidentiality and commitment towards a satisfactory resolution.

Our Head of Customer Service, Agnes Ang, and her team are dedicated to looking into your feedback and bringing your issue to a satisfactory conclusion.

Tel: 03-2050 8228 or 1-800-88-MSIG(6744)
Email: myMSIG@my.msig-asia.com