Senior Management Team, MSIG MalaysiaFor its outstanding efforts to advance the Customer Experience and Industry Leadership in ERM in the past year, MSIG Insurance (Malaysia) Bhd wins the title of General Insurance Company of the Year.
Demonstrating its commitment to customer service, MSIG undertook a major move to a new office in 2014 with larger self-service agency areas and training capacity to support long term development plans for its partners and staff. Responding to the digital era and its digitally-savvy customers, it developed a first-of-its-kind online platform, “Take It Easy”, and mobile application “Home Assist” to allow customised products for individual lifestyles and to provide home-related claims accessibility respectively.
In terms of leadership, MSIG has played a pioneering role in Enterprise Risk Management (ERM) in the region, by improving risk decision-making to drive sustainable performance and establishing structured ERM indicators and committees, which meet regularly to drive ERM initiatives, setting the tone from the top.
MSIG’s CEO, Mr. Chua Seck Guan is currently the Chairman of the General Insurance Association of Malaysia (PIAM) and also serves as Chairman of the ASEAN Insurance Council and sits on the Financial Mediation Bureau and Malaysia Insurance Institute boards. He embodies the industry leadership that his company has also shown, and that has made MSIG the deserving General Insurance Company of the Year.
CRITERIA FOR SUBMISSION SET BY ASIA INSURANCE REVIEW
GENERAL INSURANCE COMPANY OF THE YEAR
“For demonstrating market leadership during the qualifying period through innovation in products or practices, responsiveness to end-users and intermediaries, initiatives in boosting the image of insurance in society, narrowing the protection gap, and/or exceptional business growth through professionalism and sound management.”
Despite the tough market conditions in 2014, MSIG Insurance (Malaysia) Bhd managed to turn in a sterling performance with good growth; it recorded 4.26% growth y-o-y in gross written premiums to reach MYR1.49 billion in 2014.
Source: Asia Insurance Review
