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Announcement

Temporary Email Disruption due to Microsoft Outlook Outage

Dear valued policyholders, 

Please be informed that our email system is currently unavailable due to the Microsoft Outlook outage. We apologise for any inconvenience caused.

For any enquiries, you may reach out to us by: 

• Customer Service Hotline: 1-800-88-6744 (MSIG)* 

*Operates on Mon - Fri, 8.30am - 5.30pm (excluding public holidays) 

• Message us via Facebook Message. 

As always, our 24-hr Assist Helplines for Motor, Home, Medical & Travel will continue to serve MSIG policyholders in times of need. 

MSIG Motor Assist: 1-300-880-833 

MSIG Home Assist: 1-300-880-863 

MSIG Assist (International) – Travel Insurance Policy, Overseas Student Insurance Policy, Healthcare International Insurance Policy (evacuation & repatriation): +603 2166 3080 

MSIG Assist (Domestic) – Healthcare International Insurance Policy, FlexiHealth Insurance Policy, Edu Medicare Policy: 1-800-887-940 

For business partners, kindly contact your Account Handlers for any business enquiries. 

Thank you for your understanding.  


Published on 13 Nov 2026
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