Please be informed that Bank Negara Malaysia has recently reviewed the Customer Service Charter for the insurance industry published in December 2017 and has advised the industry to establish a process to measure the service level delivered by the Insurers against the Customer Service Charter. The industry has engaged The Nielsen Company (M) Sdn Bhd to conduct a survey from June to September 2018 to measure the service level.
Should you be approached for this survey, we would appreciate your participation to enable us to further enhance our customer service delivery.
Please call our Customer Service Hotline at 1-800-88-MSIG(6744) if you need any further clarification.
