All Malaysians, Permanent Residents, Work Permit/Employment Pass Holders or otherwise legally employed in Malaysia between 16 to 65 years of age at the date of first enrolment may apply and renew up to the maximum age of 100 years.

Yes, you will be paid on top of your other personal accident policies in the event of an Accidental Death or Permanent Disablement.

You may cancel the policy at any time by notifying us in writing via email or letter. We will refund a proportionate part of the premium for the remaining period, provided no claims have been made under the policy. However, if you wish to cancel the policy within the 15 days free-look period, we shall refund the entire premium you initially paid.

The Company may cancel the policy by sending 7 days’ notice by recorded delivery or registered letter to your last known address. The proportionate part of the premium for the remaining period will be refunded to you, provided no claims have been made under the policy.

Please provide a written notice to us with full details upon receiving notice of or sustaining any injury arising from an accident that may give rise to a claim. You may contact any MSIG 24-Hour Customer Service Hotline, any MSIG Branch or your Insurance Adviser for claim purposes. Submit the completed claim form to us together with the following documents either by mail, email or walk in to our office as soon as possible:

Just complete the attached proposal form here and send it to us, or your insurance adviser.

If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

If you are still not satisfied with the decision, you can write either to the Customer Services Bureau of Bank Negara Malaysia or the Financial Markets Ombudsman Service (FMOS) (formerly known as Ombudsman for Financial Services (OFS)), free of charge.