FAQ
Personal Insurance

Personal Insurance

What are the different types of Motor Insurance coverages?

Third Party cover is a basic motor insurance cover that covers death or injury to a third party, and damage to another person’s car or property.

Third Party, Fire and Theft adds coverage for damage to the policyholder’s car due to fire, or theft of the policyholder’s car.

Comprehensive cover includes all the above as well as coverage of the policyholder’s vehicle due to accident.

For more information, do contact your MSIG Insurance adviser, or click here to get in contact.

Why is Driver’s Personal Accident Add-on Important?

Even with comprehensive motor insurance, your motor insurance policy will only cover your vehicle during an accident. That means that you will need to bear any hospitalization or ambulance fees as a result.

Do consider getting a Driver’s Personal Accident (DPA) Motor Add-on to protect yourself and your passengers*. In the event that you are injured during the accident, DPA will cover permanent total or partial disablement, medical expenses, hospital income, and more.

For more information, do contact your MSIG Insurance adviser.

*Terms and Conditions Apply.

Why should I get Windscreen Add-on coverage?

Windscreen damage is often inexpensive to fix and claimable against your comprehensive motor insurance. However, claiming against your motor policy will reset your No Claims Discount (NCD), so it is better to get the Windscreen add-on that is additional coverage for repair or replacement of your windscreen.

Note: From 15 February to 14 August, MSIG will restore your Windscreen add-on sum insured with no additional premium when you choose to repair your windscreen instead of replace*. Choosing to repair saves you time in the workshop and is also environmentally friendly.

For more information, please contact your MSIG Insurance Adviser, or contact us here.

What should I do (or not do) if my car is caught in a flood?

When water levels are rising and you cannot drive away:

Turn off your engine.
Lock the car and get to safety.
Take photos or videos of the flooded car and surroundings.

Do not:

Drive through flood waters.
Stay in the water, it may sweep you away.
Start the car if it has been submerged at any time.

When you’re in your car and the flood water rises, remember these simple actions and make sure you and your passengers are safe.

To find out more about MSIG 24-hr Motor Assistance and the Special Perils add-on, please contact your MSIG Insurance Adviser, or click here to get in contact.

What is Compulsory Excess?

Compulsory excess is a fixed sum of RM400 that you have to bear when you make an insurance claim if the driver who was driving the insured vehicle during the accident is below 21 years old; holds a Probationary license (P); or is not named under the policy.

MSIG offers the Waiver of Compulsory Excess Motor Add-On for our comprehensive motor insurance policies.

To find out more about Compulsory Excess and other important things to know about making a claim, please contact your MSIG Insurance Adviser, or click here to watch a video about the MSIG Waiver of Compulsory Excess Motor Add-on.

Ever Heard of Betterment?

With vehicles 5 years and above, replacing parts damaged in an accident with new parts will mean that your vehicle is in a better condition than before. This results in what is called a betterment charge when you make a claim.

With the Waiver of Betterment add-on, the insurer will waive the betterment charge when the time comes to make a claim. MSIG offers the Waiver of Betterment Cost Motor Add-On for our Comprehensive Motor insurance policies.

For more information about Betterment, please contact your MSIG Insurance Adviser.

What is ODKFK?

If you are involved in a vehicle-related accident, you should know about Own Damage Knock for Knock or ODKFK – it could make your claims experience much easier and possibly save your NCD as well!

Own Damage Knock-For-Knock (or ODKFK) allows you to make a claim from your own insurance company instead of the insurer of the party at fault.

This agreement between general insurers to settle their own policyholder's claims in the event of an accident means your claims processing is faster, and you won't lose your NCD!

For more information about ODKFK, please contact your MSIG Insurance Adviser.

What is Own Damage claim?

Own Damage Claims is when a policyholder seeks to repair damage to their vehicle under their own comprehensive motor insurance policy. This can be done when the damage is accidental, for example in a motor accident with another party, or simply a mishap on the road.

Do you know what to do in the event of an Own Damage Claim? It’s always good to know the basic steps before making a claim.

If you would like to make an Own Damage Claim against your MSIG Motor policy:

Promptly send your vehicle to MSIG's panel workshop for immediate attention.

The workshop will initiate the claim process, providing you with a Claim Form and acknowledgement letter.

You may need to provide other documents to MSIG for the claim:

The Police Report
Your Policy / Cover Note
If someone else was driving the vehicle at the time, you will need to provide that person's information
If applicable, a Letter of Release from your hire purchase company
Your original car keys

Please contact your MSIG Insurance Adviser to learn more.

Why Motor Insurance Liberalisation is Important?

Motor insurance markets were previously regulated with fixed pricing structures called Tariffs. In 2017, the industry began the Phased Liberalisation of Motor Insurance, gradually introducing more competitive pricing and flexibility.

Now, we are transitioning to a more dynamic pricing system based on risk factors such as driver profile, vehicle type, and historical claims data. This approach encourages competition, innovation, and more accurate pricing. The goal is to find a policy that offers the most suitable product at the most suitable price.

As a consumer purchasing motor insurance, it's important to know the available options. For more information, get in touch with your MSIG Insurance Adviser today!

What should you do in the event of an accident?

Make a police report within 24 hours of the accident.
Call the MSIG roadside assistance hotline number and bring the vehicle to an approved MSIG panel repairer.
Notify your MSIG Insurance Adviser as soon as possible.

Should you decide to make a claim. Notify your MSIG Insurance Adviser as soon as possible! You can find the General Claims Guidelines here.

Do take photos of the accident scene, contact details of those involved, and retrieve any dashcam footage from your vehicle to facilitate and expedite the claim process. Above all, stay calm and composed, MSIG will help you with the rest.

Why should I use a panel workshop?

Does the Special Perils add-on only cover flood damage?

MSIG Special Perils Motor Add-On provides insurance coverage against a wide range of hazards including floods, typhoons, and storms. It also covers damage to your car caused by other natural events such as typhoons, hurricanes, storms, volcanic eruptions, earthquakes, landslides, landslips, subsidence, sinking of the soil/earth, and other convulsions of nature.

Choose Special Perils Coverage with MSIG Motor Insurance to safeguard your vehicle against the unruly forces of nature. Click here to find out more.

Why is Driver's Personal Accident (DPA) coverage important?

Comprehensive Motor Insurance protects the vehicle in the event of an accident, but you and your passengers deserve to be insured too.

With MSIG DPA Motor Add-On, the coverage is expanded to include the policyholder, their spouse, and children:

When getting into or out of the vehicle
As pedestrians from road accidents
As fee-paying passengers on licensed public transportation

In the event that you are injured during the accident, DPA will cover permanent total or partial disablement, medical expenses, hospital income, and more.

Your journeys should start with confidence, knowing you and your loved ones are covered with MSIG Driver's Personal Accident Motor Add-On.

For more information, do contact your MSIG Insurance adviser.

*Terms and Conditions Apply.

What are the risks of being underinsured?

Under-insurance occurs when a coverage value is lower than the market value, leaving your car vulnerable. If your vehicle is underinsured, you'll face insufficient compensation from your insurer in the event of accidents, theft, or total loss. This means you may end up covering some repair costs yourself.

When you are underinsured, you will only be able to claim an amount proportionate to the market value.

Amount You Can Claim = (Sum Insured / Market Value) X Assessed Loss

Ensure adequate coverage to avoid risks with underinsured vehicles.

For more information, please contact your MSIG Insurance Adviser.

What is No Claim Discount (NCD)?

The No Claim Discount (NCD) is a discount on your motor insurance premium when you do not make a claim during the previous year of coverage. By maintaining a claim-free record, your NCD rate increases, resulting in reduced car insurance premiums.

Protect your NCD by avoiding small claims.

NCD can be transferred to another type of vehicle of the same class if the policyholder is the same.

Your NCD stays the same even if you switch insurers.

Maintaining your NCD is a financially wise strategy that rewards safe driving and provides significant savings on car insurance premiums over time.

To find out more about NCD, kindly contact your MSIG Insurance Adviser.

FAQ

Personal Insurance