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FAQ

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Personal Insurance

Who is eligible to apply?

Anyone between 18 and 70 years of age. The plan for Insured, Spouse and Children includes your spouse and up to 4 children. Your spouse must be between 18 and 70 years of age.

Children must be between 12 and 23 years of age, are not married, and permanently living with and financially dependent upon you.

Am I covered if I practice at a Driving Range?

No, the definition of Golf Clubs or Golf Courses do not include Driving Range.

What are the procedures for me to cancel my policy? What if the Company decides to cancel my policy?

You may cancel the cover at any time by notifying us in writing. Any refund of premium is based on the pro-rata basis and depend on how long the cover has been in force and subject to the Company retaining a minimum premium of RM60.00 and the prevailing Service Tax and whether any claims have been made. The Company may cancel this cover or any Section by sending 7 days’ notice by recorded delivery letter or registered letter to your last known address and the refund of premium will depend on how long the cover has been in force and whether any claims have been made.

How do I make a claim?

Please provide a written notice to the Company with full details within 7 days upon receiving notice of or sustaining any accident, loss or damage. You may contact any MSIG Branch or your insurance adviser to obtain a copy of the claim form. Submit the completed claim form to the Company together with all relevant documents as soon as possible.

How do I enrol for the policy?

Just complete the attached proposal form here and send it to us, or your Insurance Adviser, for immediate processing.

How do I lodge a complaint if I am unhappy with the product or services?

If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

If you are still not satisfied with the decision, you can write either to the Customer Services Bureau of Bank Negara Malaysia or the Financial Markets Ombudsman Service (FMOS) (formerly known as Ombudsman for Financial Services (OFS)), free of charge.

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