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FAQ

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General Topics

Will I be getting physical copy of the policy that I have just purchased via MSIG Online?

Your Certificate of Insurance/ePolicy will be emailed to you since our entire process is done online – it’s faster, easier and also paper-less! So it is important to ensure that your email address is accurate.

What are the payment options available?

We accept Visa & Mastercard (both credit and debit), FPX & Boost eWallet.

Can I buy this insurance online with a supplementary credit card?

Yup, you can.

I'm working in the USA right now - can I still buy the insurance?

You’ll need to live in Malaysia for a minimum of 40 weeks out of 1 year to be eligible to purchase this insurance. For more details, download the Product Disclosure Sheet (PDS) available in the More Info Section of your chosen product.

How do I know if my FPX payment was successful?

There are 2 methods in which you will be able to know that your FPX transaction is successful:

  1. Email notification sent by FPX system.
  2. Email from MSIG containing ePolicy and Tax Invoice.

I don't see Boost in my payment page. Why?

Boost e-wallet payment is capped at RM1,499. If your transaction amount is above RM1,499, Boost payment option is not available. Please choose another payment option.

Who should I contact if I have problem with my transaction?

If you encounter any problem with your transaction via Visa, Mastercard, FPX or Boost eWallet, you can contact us here to address the issues. Alternatively for Boost eWallet, you can also contact Boost at support@myboost.com.my

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