FAQ
General Topics

General Topics

How can I change my nominations if I made a mistake?

What do I need to do if there are changes to my contact and other details?

If I have an enquiry on this product or any other questions, who should I refer to?

How do I lodge a complaint if I am unhappy with the product or services?

If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

MSIG Customer Service
Address	Customer Service Department, MSIG Insurance (Malaysia) Bhd, Level 15, Menara Hap Seng 2, Plaza Hap Seng, No. 1, Jalan P. Ramlee, 50250 Kuala Lumpur
Telephone	1-800-88-6744
Facsimile	03-2026 8086
Email	msig_online@my.msig-asia.com
Website	www.msig.com.my

If you are still not satisfied with the decision, you can refer either to the BNMLINK of Bank Negara Malaysia or Financial Markets Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services), free of charge.

Address	Bank Negara Malaysia (BNM) Link 4th Floor, Podium Bangunan AICB No.10, Jalan Dato' Onn, 50480 Kuala Lumpur
Telephone	1-300-88-5465 or +603 2174 1717 (for overseas calls)
Website	bnm.gov.my/BNMLINK
Physical Visits	By appointment only via eLINK form at bnm.gov.my/BNMLINK or by telephone.

Financial Markets Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services)

Address	Level 14, Main Block, Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur
Telephone	03-2272 2811
Website	www.fmos.org.my

FAQ

General Topics