If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.
| MSIG Customer Service |
| Address |
Customer Service Department, MSIG Insurance (Malaysia) Bhd, Level 15, Menara Hap Seng 2, Plaza Hap Seng, No. 1, Jalan P. Ramlee, 50250 Kuala Lumpur
|
| Telephone |
1-800-88-6744 |
| Facsimile |
03-2026 8086 |
| Email |
msig_online@my.msig-asia.com |
| Website |
www.msig.com.my |
If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Financial Markets Ombudsman Service (FMOS), free of charge.
Financial Markets Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services)
