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FAQ

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Claims

If I only have Houseowner (Building) Insurance, what can I claim in the event of theft?

You can claim for costs of repair to the damage to the building as a result of theft or attempted theft.

Is the loss of cash at home covered during theft?

The policy does not cover loss of cash in the event of theft.

I have a maid, do you also cover their personal effects?

Yes, if you have a Householders (Content) Insurance policy. The domestic servant must reside in the same house.

What if I am leaving the country and my house is left vacant, will my house still be covered?

Yes, to a limit not exceeding 90 days. If the house is left vacant for more than 90 days, you need to inform us and additional premium will be charged accordingly.

How are claims for lost items paid?

Lost items are paid in accordance with the current market value at the time of the loss less betterment, if applicable.

Does the policy also cover household pets?

No, the policy does not cover household pets.

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