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FAQ

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Business Insurance

What is this product about?

The Cyber SafeGuard Insurance policy is an effective tool designed to help in managing cyber risks and second line of defences, connecting companies to key experts in times of need and also in managing significant costs of a cyber-attack, data breach or system failure.

What are the covers / benefits provided?

This policy provides cover on the following and needs to be renewed annually:

  • Investigation Costs
  • Privacy Response Costs
  • Data Restoration Costs
  • Business Interruption Loss
  • Liability
  • Extortion Loss
  • Regulatory Penalties and Regulatory Costs

Duration of cover is for one year. You need to renew your cover annually. 
The benefit(s) payable under eligible product is protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact MSIG Insurance (Malaysia) Bhd or PIDM (visit www.pidm.gov.my).

How much premium do I have to pay?

The premium is calculated based on various underwriting factors such as limit of liability, nature of business, revenue, cover requirements, claims experience, and etc.

What are the fees and charges that I have to pay?

What you have to pay in addition to the premium Amount
Service Tax 8% of Premium
Stamp Duty RM 10.00
What is included in the premium Amount
Commissions paid to the insurance agent (if any) 15% of Premium

You are obligated to pay any applicable taxes (which include but not limited to service tax and stamp duty) imposed by the Malaysian tax authorities in relation to your Policy.

What are some of the key terms and conditions that I should be aware of?

  • Importance of Disclosure - You must take reasonable care not to misrepresent when answering questions in the proposal form or in any request made by MSIG Insurance (Malaysia) Bhd (“Company”) and check the information you have provided is complete and accurate. 
    You should also disclose all relevant information which may influence the Company in the acceptance of this insurance, decide the terms and the premium you will pay. If you do not take reasonable care and the information provided by you is incomplete or inaccurate, this may affect your claim. Your responsibility to provide complete and accurate information when requested by the Company shall continue until the time of you entering into, making changes to or renewing your insurance.
  • Retention or deductible, being an amount you have to bear before you are paid. 

What are the major exclusions under this policy?

This policy does not cover certain losses arising out of, resulting from, or attributable to:

  • Bodily injury
  • Dishonest acts
  • Employment practices
  • Funds transfer
  • Illegal programs
  • Infrastructure
  • Intellectual Property
  • Prior Acts
  • Trading Losses and Liabilities
  • Unfair and Deceptive Practices
  • Unlawful Data Procedures

Note: This list is non-exhaustive. Please refer to the policy wording for the full list of exclusions under this policy.

Can I cancel my policy?

You may cancel your policy at any time by giving written notice to us. Upon cancellation, you are entitled to a premium refund based on the conditions stated in the policy.

What do I need to do if there are changes to my contact details?

It is important that you inform us of any change in your contact details to ensure that all correspondences reach you in a timely manner.

Where can I get further information?

Should you require additional information about this insurance, please contact us at:

MSIG Insurance (Malaysia) Bhd

Registration No 197901002705 (46983-W)
Customer Service Centre Level 15, Menara Hap Seng 2, Plaza Hap Seng 
No. 1, Jalan P. Ramlee, 50250 Kuala Lumpur 
Telephone (603) 2050 8228 
Fax (603) 2026 8086 
Customer Service Hotline 1-800-88-MSIG (6744) 
Email myMSIG@my.msig-asia.com
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