You may cancel the policy at any time by notifying us in writing. The Company may cancel this policy by sending 14 days notice by recorded delivery letter or registered letter to your last known address. Any refund of premium is based on the short period rate basis and depends on how long the cover has been in force.

Please provide a written notice to the Company with full details within 15 days upon receiving notice of or sustaining any accident, loss or damage. You may contact any MSIG Branch or your Insurance Adviser to obtain a copy of the claim form. Submit the completed claim form to the Company together with all relevant documents as soon as possible.

Just complete the proposal form and send it to your Insurance Adviser or the nearest MSIG branch. You can get the proposal form from your Insurance Adviser, or look for it in the Downloads section of this website.

It is important that you inform MSIG of any change in your contact details to ensure that all correspondences reach you in a timely manner.

If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with MSIG Customer Service Centre.

If you are still not satisfied with the decision, you can write either to the Customer Services Bureau of Bank Negara Malaysia or the Ombudsman for Financial Services (OFS), free of charge.