Home Claims
What to do
01
Report to Police immediately
Obtain a copy of the Police Report.
02
Notify MSIG
Notify MSIG immediately after the incident. Describe the time, date, extent and cause of the loss or damage.
03
Complete property insurance claim form
Complete the Property Insurance Claim Form below with full details and return to MSIG as soon as possible together with the relevant documents. If the loss is minor, provide photographs showing the cause and extent of the loss or damage. Adjusters will be appointed for large losses.
04
Do not act without approval
Do not discard, remove, or commence any repair works for the destroyed or damaged items without receiving MSIG's approval.
MSIG Home Assist
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What you need
Make sure you have everything when you submit the claim form.
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A full list of the destroyed or damaged or lost items
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Original purchase invoices of the destroyed, damaged or lost items, if available
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Two repair or replacement quotations of the damaged or lost items for assessment and comparison
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Police report
Frequently asked questions
You can claim for costs of repair to the damage to the building as a result of theft or attempted theft.
The policy does not cover loss of cash in the event of theft.
Yes, if you have a Householders (Content) Insurance policy. The domestic servant must reside in the same house.
Yes, to a limit not exceeding 90 days. If the house is left vacant for more than 90 days, you need to inform us and additional premium will be charged accordingly.
Lost items are paid in accordance with the current market value at the time of the loss less betterment, if applicable.
No, the policy does not cover household pets.