Home Claims
What to do
01
Report to Fire Brigade immediately
Obtain a copy of the Fire Brigade's Report.
02
Notify MSIG
Notify MSIG immediately after the incident. Describe the time, date, extent and cause of the loss or damage.
03
Complete property insurance claim form
Complete the Property Insurance Claim Form below with full details and return to MSIG as soon as possible together with the relevant documents. If the loss is minor, provide photographs showing the cause and extent of the loss or damage. Adjusters will be appointed for large losses.
04
Do not act without approval
Do not discard, remove, or commence any repair works for the destroyed or damaged items without receiving MSIG's approval.
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What you need
Make sure you have everything when you submit the claim form.
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A full list of the destroyed or damaged or lost items
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Original purchase invoices of the destroyed, damaged or lost items, if available
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Two repair or replacement quotations of the damaged or lost items for assessment and comparison
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Additional reports
- Technical Report (if item struck by lightning)
- Fire Brigade Report (in case of fire)
Frequently asked questions
Yes, you may submit a claim provided that your policy extends to cover contents.
The policy does not cover loss of cash in the event of fire.
In the event of a total loss, a Loss Adjuster will be appointed to assist in assessing the amount of loss.
Damaged items are paid in accordance with the current market value at the time of the loss less betterment, if applicable.
Yes, you can.