Healthcare Claims
Eligible products
What to do
01
Notify MSIG
Notify MSIG of the claim or potential claim within the notification period of 30 days.
02
Obtain and complete Pre-Authorisation Form
Download the Pre-Authorisation Form below and complete the Pre-Authorisation Form Part I.
04
Submit your claim
- Submit your claim to MSIG within 30 days from the date you are discharged.
- By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the Pre-Authorisation Form.
- Through Insurance Adviser: Submit the completed Pre-Authorisation Form with all supporting document(s) to your Insurance Adviser.
- E-submission via email at myMSIG@my.msig-asia.com: Provide scanned copies of the originals claims documents.
What you need
-
Duly completed Pre-Authorisation Form Part II by the attending doctor
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Original itemised invoices, bills & official receipts
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Copy of Laboratory Test Result, X-Ray, MRI/CT scan, Ultrasound, Histopathology report & etc
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Referral letter, if applicable
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Details of other insurances, copy of the settlement letter /advice
if you have lodged a claim with any other insurers
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For overseas treatment, prepare a copy of your passport depicting the entry and exit dates
The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.
Frequently asked questions
You can submit your claim notification:
- Click here for all MSIG Online products; or
- by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office as soon as possible.
Please click on the respective claims tabs above for instructions on submitting a claim via - written notice.
If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.
Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.
Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.
If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).
If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.
It can get pretty complicated, which is why we always recommend you to elect a nominee.
If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.
If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.
Confused? Take the stress away and elect a nominee instead.