Customer Service (Customer Contact Centre), Executive

Job description

• Attend to customers’ queries, for the purchase and renewal of insurance products.
• Assist customers with product or service-related questions and concerns.
• Provide information and solutions to resolve customer issues.
• Maintain customers’ records interactions and transactions.
• Generate quotations, perform insurance premium collection, calculation of premiums and generate quotations.
• Follow-up calls to customers when necessary.
• Contribute to Company’s premium growth through promotions of products and services.

Job requirement

• Degree/Diploma holder preferably in Insurance or related discipline.
• Previous customer service experience is preferred.
• Excellent communication skills, both verbal and written.
• Able to speak in Bahasa Malaysia and English. Mandarin and/or Cantonese are an added advantage.
• Strong interpersonal skills with a customer-focused approach.
• Ability to multitask and prioritize in a fast-paced environment.