Business Excellence, Executive

Job description

• To develop, implement and monitor the Company’s process management system.
• Conduct the review and re-engineering of work processes and procedures in all operational areas.
• Measure Customer Satisfaction levels through the planning, implementation and analysis of surveys and other feedback mechanisms.
• Develop, maintain and monitor the Company’s Document Control Centre to ensure conformance between documentation and actual practice.
• Conduct root cause analysis and propose recommendations for improvement.
• Recognized Degree.

Job requirement

• At least 3 years’ working experience, preferably in quality management or general insurance operations (either in operational or consultancy capacity).
• Good interpersonal and relationship management skills.
• Good command of the English language (both written & spoken).
• Able to communicate effectively at all levels.
• Able to work proactively and independently.