At MSIG, our mission is to ensure that our customers develop confidence in us and we aim to become an efficient service provider that is ever ready to listen and solve problems on all insurance matters involving our customers.
We are committed to provide efficient and effective services in handling complaints and enquiries. Our Customers can contact us through these channels:
Enquiries and Complaints
At MSIG, our passion for service delivery excellence and customer care will enhance your trust and confidence in us. Your feedback and complaints relating to our products and services are most welcome and will be handled in a professional and expedient manner.
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It is our endeavor to settle justified claims promptly through standardized procedures in claims administration.
MSIG is committed to fraud control with an emphasis on proactive prevention, putting in place detection measures in its effort to reduce possibilities which could lead to fraud. Our approach to fraud control is focused on maintaining a legal and ethical climate which encourages all stakeholders to protect the Company’s assets and raise any suspicion of fraud. We believe in zero tolerance to fraud. Thus, when a fraud is detected, suspected or alleged, we are committed to fully investigate the matter. We will work closely with the relevant authorities to ensure that justice is served and implement measures to recover as well as to minimize losses.
We reserve the right to accept or reject an application to purchase our product. We will inform the applicant of the rejection and will also state the grounds for rejecting the application generally within 5 working days.