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Case Study
Mrs Tan* loves to travel. At 60, she has all the time in the world to visit the places she could only dream about in her youth. Her daughter, Mary*, enjoys accompanying her on her trips. As they became seasoned travelers, Mary realized that having an enjoyable trip includes planning for safe trip.
"You can plan as much as you can but there are certain things you can just cannot plan for," she said. "Getting help in an unfamiliar place is a challenge I can do without."
Early this year, before leaving on their holiday to Canton, Shanghai and Beijing, Mary took her usual precautions. She told her family members where they were going, informed her credit card company, read all about the places that they were visiting and places to avoid and so on. She also purchased travel insurance for both of them.
On the third day of their tour, Mrs Tan slipped and fell and fractured her leg. She was immediately hospitalized and after 3 days, the Tan family decided that it would be better to transfer Mrs Tan back to Malaysia.
"Luckily we have travel insurance," said Mary. "It was enough to cover all the hospital bills in Shanghai, plus the cost of the medical evacuation." They paid only RM48 each in premiums and were covered for RM300,000 for medical expenses that included follow-up treatment in Malaysia. "I can't imagine how we could have paid for everything on our own," said Mary.
Today, Mrs Tan is well on the road to recovery and is already planning another trip. "We haven't decided on the destination yet," said Mary. "But it'll be short and relaxed, nothing too taxing, and I certainly will make sure that we have purchased travel insurance for the trip!"
* Not their real names
** Premium and benefits amount based on MSIG Travelright Plus Plan
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